RETURN & REFUND POLICY
Due to the nature of our products we do not allow returns on any open item. In order for our company to maintain safety and quality.
If customer receive any defective products, you must contact us immediately or within 3 days after delivery date, with pictures of product(s). Once we receive photos of defective goods, we will try to resolve the issue regarding any item(s).
Unopened products may be returned within 5 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).
Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.
Cosmicorigin.net reserves the right to deny any return or exchange.
With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W”– Ordered the wrong item.
“N” – Received an item that was not ordered.
“D” – Item was defective, or missing parts.
“O” - Other (please describe).
Some items cannot be returned, including:
Refunds will be credited to the original credit/debit card or PayPal account.
Refunds can only be given to the buyer who made the original purchase. No exceptions!